Echosec has access to a wide range of data from major social media platforms around the world, and as part of our agreements with these providers and in order to maintain clear consent from the individual creators of the data, the social media authors, we must abide by the terms of the social media data providers.
The scope of these terms for data access continuously evolve. Many of our providers restrict access to certain use cases by particular end users. For example, the use of social media monitoring is commonly restricted for law enforcement and public agencies. Echosec, as a third party vendor, has many roles within this ecosystem. We educate customers about the approved usage of provider data. We educate providers about the evolving, clever data uses people are creating. At the same time, we act as a guiding hand for customers who wish to remain compliant with data usage, user privacy and provider terms of service.
To this end, Echosec collects use case definitions from organizations who want to use our platform. Use cases allow us to understand the environment and guide the usage of social media data by our customers. If a use case does not align with provider terms of service, Echosec will work with both the customer and the providers to find uses that might be acceptable. If we are not able to find a solution, Echosec may restrict access to certain feeds. For example, if your use case does not align with the terms of Twitter’s policy, Echosec may appeal to our representative at Twitter on your behalf. If the use case is not approved, we will offer you the Echosec platform without access to Twitter.
Note that there are some use cases where, for ethical or legal reasons, sufficient consent by the individual data creators cannot be provided, or the use case otherwise cannot be serviced. End users intending these use cases will not receive application access.